Setting Alarms AI
Alarms AI is an advanced feature designed to make your monitoring process more efficient and actionable by leveraging AI and machine learning technologies.
This section covers the following key areas:
Generating a Trial License
The Foglight owner or Administrator can generate a trial license by navigating to Administration dashboard and clicking on the Manage Alarms AI License link. This automatically generates a trial license and displays the license number in a dialog box. The trial license activates the Alarms AI add-on for 30 days and grants access to up to five Foglight users.
After generating the trial license key, the dialog box displays the license details and provides a link to the License Portal, where you can agree to the Alarms AI terms and activate the feature.
Once the trial license expires, you cannot generate another trial license within the app. To continue using the Alarms AI add-on, contact Quest Sales to purchase a license. For assistance, contact Quest Support.
Generating a License
To enable the Alarms AI feature, you must acquire a license. To generate a license, contact your account manager to make a purchase. Once the license is generated, it will be sent to you via email.
Foglight can be linked to one Alarms AI license number at a time. The same License number can be attached to more than one Foglight environment.
Managing License
The license owner needs to activate the license by following the steps mentioned below.
License owner is the person who purchased the Alarms AI add-on, is listed as the primary contact, and received the welcome email.
To activate the license, the owner must enable the feature from the License Portal. In the License Portal, navigate to License > Settings > Features and click Enable Feature.
Until this step is completed, the feature will not be available to anyone in the organization.
Once the license is activated, other users in your organization can access Alarms AI by logging in. The license operates on a per-seat basis. If the number of active users reaches the total number of purchased seats, additional users will be unable to access Alarms AI until you either purchase more seats or remove existing users from the license.
To review number of seats and manage users per license, refer to the License Portal. For more information about how to manage licenses and organizations, refer to the KB articles on this portal.
To manage Alarms AI license in Foglight:
- Navigate to Administration in the left pane. The Alarms AI license dialog box appears.
- Click the Manage Alarms AI License link.
- Click Sign in with your Quest Account
To use Alarms AI, you must sign in with your Quest Account. If you do not have a Quest Account yet, sign up to create one.
- You can view the status and the expiry date of the existing license. You can update the license number by entering another valid license number in the message box.
The status displays as:
- Active: When the license is valid.
- Disabled: When no license is provided.
- Not Validated: When the license is expired or invalid.
- Active but not enabled: When the Alarms AI feature is not enabled for the license.
If the status is Disabled, click Contact Sales to request a license.
If the status is Active but not enabled, the owner must sign in to the License Portal, navigate to License > Settings > Features, and click Enable Feature to activate the feature. - Click Apply.
The license number is applied and will be used when using Alarms AI feature. For more information about using this feature refer to Using Alarms AI.
Troubleshooting
This section provides a comprehensive guide to resolving common issues with the Alarms AI feature. Whether you are experiencing errors, unexpected behavior, or challenges with setup and functionality, you will find step-by-step solutions and tips here.
| Issue | Resolution |
|---|---|
| Error Message: “Something went wrong. Try again later.” | Retry the operation. |
| Renew the token | The token that is used to login to the Alarms AI service might have been expired. Sign out and sign in again to Foglight. |
| The Alarms AI feature is not enabled for your account. Contact your Foglight owner to activate it. | The feature may not be enabled for you due to the following reasons: Feature Not Enabled by Owner: - The Alarms AI feature might not have been enabled in the License Portal. - Ask the feature owner to navigate to the Administration page, click Manage Alarms AI License, and follow the instructions to enable the feature. Usage Confirmation Required: - The feature owner may have set it to require confirmation for individual user access. - Request the feature owner to activate Alarms AI for your account in the License Portal. Seat Limit Reached: - The number of available seats for your organization may have reached its limit. - To increase the seat limit, contact Quest Sales for assistance. Resolution: Go to License Portal to view the status of your license. |
| Chat size is too large. To clear the chat history click reset | The chat size has reached its limit. You need to reset the chat and start over. Click the reset link provided in the message to clear the chat history and start a new chat for the selected alarm. Before resetting, copy and paste the chat information to save it. |
| You reached your AI calls limit. Contact your Foglight Cloud owner to extend it. | You have reached the maximum number of calls allowed within your subscription period. To increase the call limit, please contact Quest Sales. |
Deleting a License
To delete the Alarms AI license from Foglight:
- Click Administration in the left pane.
- On the Administration Dashboard, click on the Manage Alarms AI License link.
- On the Alarms AI License dialog box click on the Delete License icon.
When you delete the license:
- Foglight disables the Alarms AI feature.
- The license remains in the License Portal and is not deleted from there.
To prevent the license from being re-added to the Foglight environment, remove all associated users from the license in the License Portal.
